As we move toward creating our Tomorrow, Together, we look forward to the journey and listening to the thoughts and perspectives of our One Amazing Team. Following through on our commitment to put our people first, Culture Rounds was launched, beginning on Wednesday, March 16.
Culture Rounds progress
Executive teams rounded on 32 care areas over the past two weeks and have listened to 59 workforce members and 21 families. Our executives are learning with every minute they spend rounding! Here’s what they have to say…
“I’ve shared with many how grateful I am to be rounding. I appreciated the rounding more than I realized. As I reflect, it has been a very humbling experience and the timing was perfect. The past two years have created a distance and/or absence of what’s really happening with direct patient care. I can’t thank you enough for including me in the pilot program. I look forward to the weekly visits!!!” – Myra Davis, Senior Vice President
“Hearing about patient, family and staff experiences directly from them is exactly what Culture Rounding is about. It is so great to communicate face-to-face and tell them that their voice matters!” – Bert Gumeringer, Senior Vice President
“Hearing directly from the front line team members what they are experiencing is so valuable. We have heard feedback from parents about how amazing our care team members are and how thankful they are for TCH. And when we are hearing concerns, we are able to discuss quickly with leaders and strategize ways to correct quickly.” – Mark Mullarkey, Executive Vice President
Our executives are looking forward to rounding on your teams and hearing your insights about making Texas Children’s even stronger and building a better Tomorrow, Together.
For more information on executive culture rounds and quality, safety and patient experience, contact Quality Specialist Kandice Bledsaw via e-mail.
